UPDATE: After being told this issue would be resolved âimmediately,â I was informed by Dennise, the property manager, that my refund check was sent out last Thursday. Today, I found out the leasing office had actually been holding the check for several days â and said absolutely nothing to me.
This was after 49 days of constant follow-ups, delays, and being completely ignored. Over and over, I was given excuses â including someone being out sick â as if that somehow justifies holding my money for this long.
I'm extremely disappointed in the way this entire situation was handled. Dennise, the property manager, has been unresponsive and unprofessional throughout the process. Communication is terrible, accountability is nonexistent, and there is clearly no urgency or respect for residents once theyâre no longer paying rent.
This isnât just bad management â itâs negligent and unacceptable. The leasing office, regional team, and accounting department all played a part in dragging this out, and no one took responsibility.
If youâre considering living here, be warned: they will hold onto money that doesnât belong to them, avoid your calls and emails, and leave you chasing them for weeks with no resolution in sight.
I expected better. This experience has been frustrating, disappointing, and completely unprofessional.
Be cautious with this placeâthey will delay returning your security deposit and rent reimbursement for as long as possible. Under Georgia law, landlords have 30 days to return your deposit after move-out. It has now been over 40 days, and Iâm still waiting.
Iâve been reaching out since August 28th with no results. My calls and emails have been ignored, and the property manager, Dennise, keeps blaming the delay on a prior staff change and her regional manager being out sick. Regardless, none of that should prevent them from returning my money.
This has been extremely unprofessional and frustrating. Know your rights in Georgiaâthey are legally required to return your deposit within 30 days, and this kind of delay is unacceptable.
Gianna hernandez
September 17, 2025
